Refund policy

This Refund Policy applies to all purchases made on Gizmix.com, which is operated by BLACK CLOUDS INC, a privately held company based in the United States.

At Gizmix, we are committed to providing high-quality DTF, sublimation, and heat transfer supplies. If you experience an issue with your order, we are here to help and will review refund requests under the conditions outlined below.

1. Eligibility for Refunds

You may be eligible for a refund if:

  • The item you received is defective or damaged upon arrival

  • You received an incorrect product

  • The product does not match the description on our website

To qualify for a refund, you must contact us within 30 days of the delivery date and provide clear photo or video evidence showing the issue.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • Ordering errors made by the customer

  • Products that have been used, altered, or washed after delivery

  • Custom-made, special-order, or clearance items (if applicable)

3. How to Request a Refund

To request a refund, please email support@gizmix.com with the following information:

  • Your order number

  • Your full name

  • A brief description of the issue

  • Photos or videos clearly showing the problem

Our customer support team will review your request and respond within 1–2 business days.

4. Refund Processing

If your refund request is approved:

  • The refund will be issued to the original payment method

  • Processing time is typically 3–10 business days after approval

  • Depending on your bank or payment provider, it may take an additional 3–10 business days for the refund to appear in your account

5. Return Requirements (If Applicable)

In certain cases, we may request that the product be returned before issuing a refund.
If a return is required, return instructions will be provided by our support team.

6. Contact Information

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us at:

Email: mail@gizmix.com 
Phone: 800-520-1868

We value transparency and customer satisfaction and will always work toward a fair resolution.